Privacy Policy

Effective Date: 07/08/2025

At Sutherland Joinery & Boatbuilding, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.

1. Who We Are

This website is operated by Sutherland Joinery & Boatbuilding, based in Norwich, UK. We provide bespoke joinery and boatbuilding services across Norfolk, Suffolk, Greater London and other UK locations by arrangement.

2. What Information We Collect

We may collect the following personal data when you visit our site, submit a contact form, or engage our services:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Details related to your enquiry or project

We may also collect non-personal data, such as browser type, device information, and pages visited, through cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries

  • Provide quotes and deliver services

  • Improve our website and customer experience

  • Send updates or marketing communications (if you opt in)

We will never sell or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the basis of:

  • Contract: To provide you with services you request.

  • Consent: When you opt in to receive communications.

  • Legitimate interest: To improve our website and services.

5. How We Store and Protect Your Information

Your data is stored securely and only accessible to authorised personnel. We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

6. Cookies

Our website uses cookies to enhance user experience and collect basic analytics. You can choose to disable cookies in your browser settings.

7. Your Rights

Under UK data protection laws (including the GDPR), you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Third-Party Services

We may use trusted third-party tools (such as website analytics or contact form providers) that process data on our behalf, in compliance with GDPR.

9. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this policy or your data, please contact us at:

Sutherland Joinery & Boatbuilding
Email: hello@sutherlandjoinery.co.uk
Phone: 07826 857 481
Website: https://sutherlandjoinery.co.uk